Henry grew up in the restoration business learning the tricks of the trade from his father, who started the company in 1971. In 2005, Henry purchased the company from his father and started a new legacy. Using the skills and knowledge from years of working with his father, he has built the company into what it is today. By assembling a strong team of experienced and hard-working employees, Henry has molded Duckstein Restoration into one of the largest and most successful restoration companies in Western PA, servicing over 1,000 customers in need every year. A hands-on owner, he can be seen in the field helping homeowners and businesses restore their lives back to normal.
Having joined Duckstein Restoration in May of 2012, Ashley was hired as a small loss estimator. Her 10 years of experience with property loss and restoration has brought a wealth of knowledge to Duckstein. Together, Vic Duckstein and Ashley tripled the size of the Small Loss Department within one year. In late 2014, Ashley was promoted to the general manager, overseeing day-to-day operations in the company, as well as continuing her role as the Small Loss Manager. Though her position has changed, she still continues to go into the field and help the emergency crews when necessary, visit with customers, and find resolutions for clients with difficult problems.
Another addition in May of 2012, Vic Duckstein was approached by his cousin Henry about becoming a team member at Duckstein Restoration. Vic’s original position was quality control where he ensured that every customer was taken care of to the Duckstein standard of customer care. Now the Operations Manager, Vic plays a vital role in Duckstein’s day-to-day business. If that wasn’t enough, he often goes above and beyond helping with emergency services, construction, and other tasks that need an extra set of hands.
Large Loss Senior Estimator
Norm has been with Duckstein Restoration since 2003. Working with large losses takes a special person who is compassionate, diligent and resourceful in order to get both homeowners and business owners back up and running. In Norm’s earlier years, he worked as a carpenter, mason, project manager, foreman, and more. This vast experience in construction gives him a viewpoint not only from the estimator side of the job, but from the carpentry side as well. Norm has completed jobs for commercial clients such as Jenny Lee Bakery, Atria’s, and The Hop House, to large residential claims with over one million dollars in damage. His focus, determination, and calm demeanor help him to get the job done efficiently.
Estimator Supervisor and TPA Manager
Dave has worked for Duckstein since 2012 and held positions in the field as a carpenter, mitigation technician, small loss estimator, and now holds his newest promotion to Estimator Supervisor and TPA Manager. Dave has assisted with developing the new mitigation estimator position, created workflow policies and revamped the small loss division to take our customer service to the next level.
Large Loss Estimator
Anthony came to us from an industry-leading insurance company. He was formerly an adjuster and before that he was in construction. With this combination, he is a true asset to our company as he has unparalleled experience and insight.
Water Mitigation / First Responder
Kassidi started off on the content crew and would help mitigation when needed. She is now in the office assisting with water mitigation estimates and is also a first responder. She is the first one on the scene during a water loss and leads the crew by directing the dry-out process. With that, she comforts the customers and leads them in the right direction on how to handle their loss.
Emergency Service Estimator
John started in May 2018 and is not only new to Duckstein but also new to Pittsburgh from California. He has worked in the industry since 2014. His background in emergency service restoration made for a flawless transition to Duckstein. John has proven to be a vital asset to the team with his knowledge of using technology on job sites to produce quick and efficient results.
In November of 2012, Wayne Duckstein came on board to help with purchasing. Wayne, with the help of our carpenters, manages all the materials for Duckstein Restoration and ensures that they arrive on time to our work sites. Unlike many contractors, we order all materials at once and have them all onsite from the very first day. Wayne also manages another unique attribute to our company, the in-house showroom. This saves our clients from the overwhelming number of choices in the big box stores and lessens the need to travel from store to store in search of different products. Wayne has grown our purchasing department into the fluid process it is today, allowing us to efficiently restore properties to their previous condition.
Duckstein Properties Leasing Manager and Insurance Payment Specialist Assistant
Melanie started with us in May of 2018 and has quickly become a valued member of our team. Her organization skills and exemplary customer service exceeds expectations. For Duckstein Properties, Melanie handles leasing from beginning to end.
Ben was brought on in March of 2019 to help with facility maintenance, assist in purchasing, and oversee the maintenance for Duckstein Properties. He comes from a construction background and has many years of office experience as well. Ben helps Melanie assist all of our residents with any concerns or maintenance requests. With the implementation of our new Duckstein Properties Buildinglink website, we can assist our residents more promptly with any maintenance that is needed.
Insurance Payment Specialist
Denise handles all of the billing to insurance carriers making sure our clients get the funds they need to complete the repairs to their homes and businesses. Hired in June of 2005, Denise has been working here at Duckstein Restoration since Henry purchased the business from his father. She has constantly contributed to the tremendous growth of the company. Denise manages to accomplish more tasks each day than most people could do in a week, all while also jumping in to answer phones or whatever else is required to keep the office running smoothly.
Hailey is a valued member of the not only the Duckstein team, but the Duckstein family. If you call our office, chances are that Hailey will answer the phone. She is always more than willing to help in any way she can.
Rob is a graduate of Westminster College. His diverse background and energy make him an excellent addition to our team.