It's a Pleasure to Meet You
There are a lot of things that make a company great—the right equipment, expert knowledge, the efficiency to accomplish tasks ahead of schedule, and the resources to do so. We certainly possess these qualities, and we also stay current with cutting-edge technology, just like many other companies that work in damage restoration. What makes Duckstein Restoration different is that we believe that a damaged house and the loss that comes from it is more than just a “project.” When damage occurs to a home or business, the livelihood of the people who live or work there is thrown into a tailspin. We go the extra mile to understand and accommodate our customers as if they were our own family—we know that a home is so much more than a house, and a business is more than a place to work. These are the places where our customers write the story of their lives, and with unexpected damages, life itself becomes quite difficult. We are proud that our services help get great families and businesses back on track in their homes, offices, and facilities, so they can get back to comfortably writing their stories as quickly as possible.
Henry grew up in the restoration business learning the tricks of the trade from his father, who started the company in 1971. In 2005, Henry purchased the company from his father and started a new legacy. Using the skills and knowledge from years of working with his father, he has built the company it is today. By assembling a strong team of experienced and hard-working employees, he has molded Duckstein Restoration into one of the largest restoration companies in Western PA, servicing over 700 homeowners in need every year. A hands-on owner, he can be seen in the field helping homeowners and business restore their lives, business, and lives back to normal.
Having joined Duckstein Restoration in May of 2012, Ashley Taylor was hired as a small loss estimator for Duckstein Restoration. Her 10 years of experience with property loss and restoration has brought a wealth of water damage knowledge to Duckstein. Together, Vic Duckstein and Ashley tripled the size of the Small Loss Department within one year. In late 2014, Ashley was promoted to the general manager, overseeing day-to-day operations in the company, as well as continuing her role as the Small Loss Manager. Though her position has changed, she still continues to go into the field and help the emergency crews when necessary, visit with customers, and find resolutions for clients with difficult problems.
Another addition In May of 2012, Vic Duckstein was approached by his cousin Henry about becoming a team member at Duckstein Restoration. Vic’s original position was quality control, making sure our customers were repaired to the high-level Duckstein requires. It was not long before Vic’s extensive knowledge in management, operations, and sales made him one of the largest assets to Duckstein Restoration. Now the Operations Manager, Vic plays a vital role in Duckstein’s day-to-day business. If that wasn’t enough, he often goes above and beyond helping with emergency services, construction, and other tasks that need an extra set of hands.
Large Loss Senior Estimator
Norm has been with Duckstein Restoration for over 12 years. He has led the Large Loss Department through many challenging jobs. Working with large losses takes a special person who is compassionate, diligent and resourceful in order to get both homeowners and business owners back up and running. With his seasoned experience handling this type of large-loss claim, you can rest assured that you are in good hands. In Norm’s earlier years, he worked as a carpenter, mason, project manager, foreman, and more. This vast experience in construction knowledge gives him a viewpoint not only from the estimator side of the job, but from the carpentry side as well. Norm has completed jobs for commercial clients such as Jenny Lee Bakery, Atria’s, and The Hop House, to large residential claims with over one million dollars in damage. His focus, determination, and calm demeanor help him to get the job done efficiently.
Estimator Supervisor and TPA Manager
Dave has worked for Duckstein over six years and held positions in the field as a carpenter, mitigation technician, small loss estimator and his newest promotion to Estimator Supervisor and TPA Manager. Over the last three months, Dave has assisted with developing the new mitigation estimator position, created workflow policies and revamped the small loss division to excel our customer service to the next level.
Large Loss Estimator
The newest member to our team starting in December 2018, Anthony is an exciting addition as his reputation in the industry and insurance adjuster background will create a seamless transition to Duckstein.
Water Mitigation / First Responder
Kassidi started off on the content crew and would help mitigation when needed. She is now in the office assisting with water mitigation estimates and is also a first responder. She is the first one on the scene during a water loss and she leads the crew by directing what to do for the dry out process. With that, she comforts the customers and leads them in the right direction on how to handle this loss. She also works in the field doing mitigation and/or helping crews that need her when she is not in the office.
In October of 2012, Wayne Duckstein came on board to help with purchasing. With a company of our size, it’s not feasible to have everyone purchasing their own materials. Wayne, with the help of our carpenters, manages all the materials for Duckstein Restoration and ensures that they arrive on time to our work sites. Unlike many contractors, we order all materials at once and have them all onsite from the very first day. This allows us to keep repairing instead of stopping to wait for more materials. To us, it is vital that we complete each job from beginning to end without interruption as much as possible. Wayne also manages another unique attribute to our company, the in-house showroom. Duckstein Restoration’s showroom allows us to buy wholesale from distributors instead of paying markups from other stores. In turn, we are able to pass these savings on to you. This also saves our clients from the overwhelming number of choices in the big box stores and lessens the need to travel from store to store in search of different products. Wayne has grown our purchasing department into the fluid process it is today, allowing us to efficiently restore homes to their previous conditions.
Insurance Payment Specialist
Denise handles all of the billing to insurance carriers making sure our clients get the funds they need to complete the repairs to their homes and businesses. Hired in June of 2005, Denise has been working with us here at Duckstein Restoration since Henry purchased the business from his father and she has constantly contributed to the tremendous growth of the company. Denise manages to accomplish more tasks each day than most people could ever do, while also jumping in to answer phones or do whatever else is required to keep the office running beautifully.
Duckstein Properties Leasing Manager and Insurance Payment Specialist Assistant
Melanie started with us in May of 2018 and has quickly become a valued member of our team. Her organization skills and exemplary customer service exceeds expectations. For Duckstein Properties Melanie handles leasing the properties from beginning to end.
Ben was brought on in March of 2019 to help with facility maintenance, assist in purchasing, and oversee the maintenance for Duckstein Properties. He comes from a construction background and has many years of office experience as well. Ben helps Melanie assist all of our residents with any concerns or maintenance requests. With the implementation of our new Duckstein Properties Buildinglink website, we can assist our residents more promptly with any maintenance that is needed.
Hailey is a valued member of the not only the Duckstein team, but the Duckstein family. If you call our office, chances are that Hailey will answer the phone. She is always more than willing to help in any way she can!
Rob is a graduate of Westminster College. He has a diverse background that includes the craft beer industry, tech and weight lifting! Rob is amazing at the “tech” side of marketing & does a lot of work behind the scenes with our CRM program, Salesforce.
Head of Marketing & Sales
A native Pittsburgher and graduate of Duquesne University, Serena has 10 years of marketing experience under her belt. She dabbled in the corporate world, but found that small business was really her niche. If you follow us on social media (which you should!) it’s Serena who is behind those posts. She also oversees Salesforce as well as the Duckstein Restoration and Duckstein Properties websites.